TERMS AND CONDITIONS

1) General

This site, www.csillatulogdy.com, is the property of S.C. ETOILE DESIGN CONCEPT S.R.L., registered under J12/1481/29.04.2014 CIF 33107543, email office@csillatulogdy.com.

Specific terms will be used throughout this document and will have the following meanings:

  • SITE: Represents the online website belonging to S.C. ETOILE DESIGN CONCEPT S.R.L. at the following web addresswww.csillatulogdy.com, through which the USER has access to information about the services and products offered by S.C. ETOILE DESIGN CONCEPT S.R.L. in its shop network and through the website www.csillatulogdy.com;
  • USER: is the person who has already accessed the website, for private or professional reasons, and has accepted the Terms and Conditions involved in using the website, providing all of the login data necessary to set up an account;
  • ABUSIVE USAGE: refers to using the website contrary to the standard usage customs and active laws and in any other way that might harm S.C. ETOILE DESIGN CONCEPT S.R.L.

2) Copyright

All published materials on this website belong to S.C. ETOILE DESIGN CONCEPT S.R.L.. These materials cannot be copied or reproduced, except when they are seen online. Downloading and copying the materials is only allowed for personal, non-commercial purposes. For any other kind of usage: publishing, advertising, graphics or any other type of usage, please contact office@csillatulogdy.com.

By going online to the www.csillatulogdy.com website, users are in agreement to respect the terms and conditions indicated in this section and the laws it abides by. All users going online on our shop are asked to read the terms and conditions carefully.

The following terms and conditions are considered to be minimum applicable norms of usage. Using the site is done in agreement to the current laws of Romania. The terms and conditions can be altered by updating the site, the new terms and conditions become effective immediately after the publishing is available to all users. There are no other terms and conditions accepted on this site except those published here, with the precise exception of those allowed and accepted by S.C. ETOILE DESIGN CONCEPT S.R.L. by issuing a request at office@csillatulogdy.com.

3) Confidentiality

S.C.ETOILE DESIGN CONCEPTS.R.L. abides by the laws in effect regarding data confidentiality; www.csillatulogdy.com and S.C. ETOILE DESIGN CONCEPT S.R.L. will not alienate any confidential personal data from its users towards third parties and will only use those in order to make contact with its clients/users as well as informing them of certain technical site issues, offers and company policies; www.csillatulogdy.com and S.C. ETOILE DESIGN CONCEPT S.R.L. does not encourage SPAM emails,does not give your contact information to third parties, does not sell, offer or exchanges emails obtained from this website, does not give away your email to anyone else without your clear consent.

S.C. ETOILE DESIGN CONCEPT S.R.L. does not take responsibility for any loss of information due to technical errors or the hosts’ server security issues or any other actions from third parties.

According to the Romanian Law no. 677/2001 regarding the consumer’s protection and data retrieving and usage, and Romanian Law no 506/2004 regarding usage of personal data and protecting private life during electronic communication, S.C. ETOILE DESIGN CONCEPT S.R.L. has the obligation to use, under safe conditions and only for said purposes, the personal data from any customer. The purpose of collecting data is to operate and deliver user/customer orders.

According to Romanian Law 677/2001, you have the right to access and edit your data and the right to address a court of law. You also have the right to refuse to have your data stored and used and demand your personal data deleted. To apply these rights, please send us a written request, dated and signed by mail on our company’s address.

Please note that by accessing and using aut Site , you consent unconditionally to our cookies.

4) Orders

 

5) Payment


  • Online with debit/credit card (Visa, Visa Electron, MasterCard, Maestro); payment is secured by our partner BANCA TRANSILVANIA, known for his demanding payment security solutions offered by www.plationline.ro. Such payment shall be made on a redirected page and secured by BANCA TRANSILVANIA. The completion of your data is safe, so csillatulogdy.com does not have access to your bank account details.
  • For card payments, transaction will appear on the card statement as csillatulogdy.com
  • Cash on delivery (only for Romania) provided by our partner FAN COURIER.
  • By bank transfer into the bank account of SC ETOILE DESIGN CONCEPT SRL. In case of payment by payment order, bank charges for the transfer shall be borne by the payer.

The information required for payment by bank transfer or by mandate are: SC ETOILE DESIGN CONCEPT SRL SRL J12/1481/29.04.2014 CIF 33107543 BANCA TRANSILVANIA

 

Destination

Countries

Zone 1

AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LIECHTENSTEIN,LUXEMBOURG, MONACO, NETHERLANDS, POLAND, PORTUGAL, SAN MARINO, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, VATICAN

Zone 2

JAPAN, RUSSIA, TURKEY, UNITED ARAB EMIRATES, USA

Zone 3

ANDORRA, ALBANIA, ARMENIA, AZERBAIJAN, BELARUS, BOSNIA AND HERZEGOVINA, BRAZIL, CANADA, CHINA, CROATIA, CYPRUS, SWITZERLAND, ESTONIA, FAROE ISLANDS, GEORGIA, GIBRALTAR, HONG KONG, ICELAND, INDIA, INDONESIA, SOUTH KOREA, LATVIA, LITHUANIA, MACEDONIA, MALAYSIA, MALTA, MOLDOVA, MONTENEGRO, NORWAY, PAKISTAN, PHILIPPINES, SERBIA, SINGAPORE, TAIWAN, THAILAND, UKRAINE, VIETNAM

Zone 4

AUSTRALIA, EGYPT, IRAN, IRAQ, ISRAEL, MEXICO, MOROCCO, NEW ZEALAND, SOUTH AFRICA, REST OF THE WORLD

6) Shipping and Delivery

We ship exclusively with DPD and FAN COURIER (only for Romania).

Description

Cost

Delivery

Romania

20 lei

2-3 days

Zone 1

29 Eur

2-3 days

Zone 2

39 Eur

3-5 days

Zone 3

69 Eur

4-6 days

Zone 4

79 Eur

5-7 days

For the products delivered internationally product prices are exclusive of all taxes and duties, as well as Romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DPD and shall be borne by the customer.

 

7) Return policy

We accept returns and exchanges within 14 days of receipt. The customer is responsible for additional shipping costs. Returns received outside the above time frame are not to be accepted.

You must notify us by e-mail at office@csillatulogdy.com   (Monday - Friday 9:00 AM - 17:00 PM) in the first 10 days after receiving the order, if you wish to return products.

www.csillatulogdy.com will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging. Upon receipt of any order without tags please notify us immediately if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging.

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. The customer is responsible for additional shipping costs.

If a refund is required, a time frame of 15 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order , if the payment was made in cash we will need a bank account number and the account holder name.

Please note that shipping costs, that international customs duties and sales taxes will not be refunded.

For any further questions regarding our returns and exchanges, please contact us at office@csillatulogdy.com

 

8) Products Guarantee

The products sold on our website benefit from warranty certifications in accordance with the laws in effect at the current time and according to the commercial policy of the producers.

 

9) Liability

S.C.ETOILE DESIGN CONCEPT S.R.L. will not be liable for any type of prejudice (direct, indirect or accidental) that comes from using or the inability to use the information presented on our website and any kind of errors or missing information from the content which might cause any kind of losses

The information can be printed only for personal usage.

The information cannot be printed, distributed or sent to another person or used in any other type of document without the written consent of its authors.

 

10) Litigation

For any conflict that might arise between S.C. ETOILE DESIGN CONCEPT S.R.L. and its user/clients we will seek to solve it amiably. If however this is not possible, the litigation will be settled by a court of law in the jurisdiction of S.C. ETOILE DESIGN CONCEPT S.R.L.


TERMENI SI CONDITII

1) General

www.csillatulogdy.com, este proprietatea S.C. ETOILE DESIGN CONCEPT S.R.L., inregistrata cu J12/1481/29.04.2014 avand CIF 33107543, email office@csillatulogdy.com.

Termeni si termenologie folositi in acest webshop:

  • SITE sau SHOP: Reprezinta website-ul www.csillatulogdy.com si este detinut de S.C. ETOILE DESIGN CONCEPT S.R.L., si reprezinta modalitatea prin care UTILIZATORII pot accesa informatii si pot achizitiona produsele oferite de S.C. ETOILE DESIGN CONCEPT S.R.L.
  • website www.csillatulogdy.com;
  • UTILIZATOR: este persoana care se inregistreaza si utilizeaza SHOP-ul, care accepta termenii si conditiile mentionate pe website;
  • ABUZ: se refera la utilizarea intr-un mod neadecvat website-ul, contrar legilor sau contrar sugestiilor realizate de S.C. ETOILE DESIGN CONCEPT S.R.L. si care poate afecta buna functionare a site-ului / shop-ului.

2) Copyright

Toate drepturile si pozele si informatiile de pe website sunt proprietatea si conceptul S.C. ETOILE DESIGN CONCEPT S.R.L.. Materialele nu se pot copia sau reproduce, decat cu accordul scris al SC ETOILE DESIGN CONCEPT S.R.L.. Salvarea sau utilizarea materialelor in alte scopuri decat cele mentionate este strict interzis. Daca doriti sa copiati sau sa reproduceti continutul de pe acest website va rugam sa ne contactati pe email: office@csillatulogdy.com.

Folosind si cumparand de pe www.csillatulogdy.com, utilizatorii sunt de accord sa respecte termenii si conditiile indicate aici si legile Romaniei. Toti utilizatorii sunt rugati sa citeasca cu atentie termenii si conditiile.

Termenii si conditiile pot sa fie modificate fara notificare in prealabil, noile termeni si conditii vor fi puse din nou in aceasta sectiune si vor fi publice pentru toti utilizatorii. Nu exista alti termeni si conditii decat cele precizate aici, pentru orice nelamuriri sau intrebari este necesar sa ne contactati online prin email la adresa: office@csillatulogdy.com.

3) Confidentialitaeta

S.C.ETOILE DESIGN CONCEPT S.R.L. respecta dreptul de confidentialitate; www.csillatulogdy.com si S.C. ETOILE DESIGN CONCEPT S.R.L. nu va folosi datele utilizatorilor decat in scopul precizat pe acest site, repectiv trimiterea de notificari si informatii utile utilizarii si achizitionarii de produse de pe www.csillatulogdy.com.

S.C. ETOILE DESIGN CONCEPT S.R.L. nu va trimite mailuri sub forma de SPAM si nu va oferi nimanui datele utilizatorilor, decat doar cele care sunt necesare pentru expedierea coletelor respectiv ( nume, adresa de livrare, telefon).

S.C. ETOILE DESIGN CONCEPT S.R.L. nu se face responsabila pentru pierderea sau furtul de date personale in cazul unor atacuri cibernetice, dar va incerca protejarea si utilizarea de programe updatate la zi si antivirusi pentru a preveni eventualele atacuri cibernetice.

Conform legii Romane nr. 677/2001 referitor la datele confidetiale, si legea nr. 506/2004 referitior la comunicarile online, S.C. ETOILE DESIGN CONCEPT S.R.L. are obligatia sa pastreze si sa salveze anumite date, in conditii sigure.

Confomr legii nr. 677/2001, aveti dreptul sa accesati contul dvs de pe website, sa editati si/sau sa cereti stergerea completa a datelor.Pentru a va sterge datele va rugam sa ne contactati online pe adresa office@csillatulogdy.com.

Prin accesarea si utilizarea website-ului sunteti de accord cu utilizarea de Cookies.

4) Comenzi

Puteti comanda orice produs de pe site-ul www.csillatulogdy.com, daca acesta este pe stoc.

Pozele si informatii de pe site sunt cu scop informativ iar anumite culori pot sa fie diferite fata de realitate.

 

5) Plata

  • Plata online debit/credit card (Visa, Visa Electron, MasterCard, Maestro); plata securizata oferita de BANCA TRANSILVANIA prin www.plationline.ro. Plata online va confirma si rezerva in mod automat produsul achizitionat.
  • Pentru platile cu card bancar, tranzactia va aparea pe extrasul de cont al clientului platitor ca csillatulogdy.com
  • Ramburs - plata la curier (doar in Romania) prin curier FAN COURIER.
  • Prin transfer bancar direct in contul bancar al SC ETOILE DESIGN CONCEPT SRL. In acest caz va rugam sa ne expediati pe email dovada platii, pentru a rezerva produsul. Expedierea se va realiza doar in momentul in care suma aferenta comenzii va aparea in contul SC ETOILE DESIGN CONCEPT SRL.

Informatiile pentru plata online sau transfer bancar sunt:

SC ETOILE DESIGN CONCEPTSRL SRL
J12/1481/29.04.2014
CIF 33107543

BANCA TRANSILVANIA

IBAN: ROXX BTRL 0000 0000 0000 XX

Expedierea si costurile de expediere cotel:

Zona

Tari

Zona 1

AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LIECHTENSTEIN,LUXEMBOURG, MONACO, NETHERLANDS, POLAND, PORTUGAL, SAN MARINO, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, VATICAN

Zona 2

JAPAN, RUSSIA, TURKEY, UNITED ARAB EMIRATES, USA

Zona 3

ANDORRA, ALBANIA, ARMENIA, AZERBAIJAN, BELARUS, BOSNIA AND HERZEGOVINA, BRAZIL, CANADA, CHINA, CROATIA, CYPRUS, SWITZERLAND, ESTONIA, FAROE ISLANDS, GEORGIA, GIBRALTAR, HONG KONG, ICELAND, INDIA, INDONESIA, SOUTH KOREA, LATVIA, LITHUANIA, MACEDONIA, MALAYSIA, MALTA, MOLDOVA, MONTENEGRO, NORWAY, PAKISTAN, PHILIPPINES, SERBIA, SINGAPORE, TAIWAN, THAILAND, UKRAINE, VIETNAM

Zona 4

AUSTRALIA, EGYPT, IRAN, IRAQ, ISRAEL, MEXICO, MOROCCO, NEW ZEALAND, SOUTH AFRICA, REST OF THE WORLD

6) Expedierea si livrarea coletelor

Expediem in mod exclusiv doar prin DPD si FAN COURIER (in Romania).

Zona

Tarif

Durata livrare

Romania

20 lei

2-3 days

Zone 1

29 Eur

2-3 days

Zone 2

39 Eur

3-5 days

Zone 3

69 Eur

4-6 days

Zone 4

79 Eur

5-7 days

 

7) Returnare produse

Acceptam returnari de produse in 14 zile de la data primirii. Costul returnarii va fi suportat de client. Returnarile dupa 14 zile nu vor fi acceptate.

Inainte de a returna un produs va rugam sa ne contactati pe email office@csillatulogdy.com   (Luni - Vineri 9:00 AM - 17:00 PM) in termen de maxim 10 zile de la data primirii coletului.

Acceptam returnari doar daca produsele vor fi in conditii optime, respectiv nu au suferit modificari, ajustari sau diverse interventii, deteriorari si sunt in mod implicit nepurtate.

In cazul in care coletul care ajunge la dumneavoastra este deterioarat sau este deschis va rugam sa ne contactati imediat si sa nu acceptati coletul.

Returnarea banilor se va realiza in maxim 15 zile de la data primirii coletului si doar daca produsele sunt in conditii optime. Puteti cere schimbarea produsului cu o alta marime sau sa schimbati produsul cu un altul doar o singura data. Clientul va suporta costurile de expediere si transport.

Returnarea banilor, se va realiza doar pentru valoarea produsului si nu va contine valoarea transportului, returnarea va fi realizata doar in contul clietnului din care s-a realizat plata.

Alte taxe si impozite nu vor fi returnate.

Pentru orice intrebari sau nelamuriri va rugam sa ne contactati pe email: office@csillatulogdy.com

 

8) Garantie

Produsele comercializate pe website au garantiea legala pentru calitate doar daca sunt utilizate in mod corespunzator. 

9) Legalitate

S.C.ETOILE DESIGN CONCEPT S.R.L. nu poate fi trasa la raspundere pentru orice prejudicii creeate (direct, indirect sau accidental) prin utilizarea inadecvata a site-ului sau a produselor si informatiilor oferite de catre S.C.ETOILE DESIGN CONCEPT S.R.L.

Informatiile pot fi printate si utilizate doar in mod personal.

 

10) Litigii

Eventualele neintelegeri aparute intre S.C. ETOILE DESIGN CONCEPT S.R.L. si utilizatori site/clienti se vor rezolva intr-o maniera amiabila. In cazul in care acesta nu va fi posibila  litigiile vor fi solutionate de catre instantele judecatoresti de pa raza municipiului Cluj-Napoca.



Copyright 2015 CSILLA TULOGDY.